Sustained performance of systems for all Faculty, Staff and Residents from front-desk patient sign-up to top sales executives via continued client/colleague relationship bonds, as well as technological knowledge transfer - in ways specific to each user.Support internal and external clients via an around - the-clock operation with my team with intense customer service focus.Personally, responsible and accountable for deploying, maintaining, and managing all components of the Gwinnett, GA University / Clinic Location s network and user desktop environment for all Faculty, Staff and Residents to ensure productivity and reliability.and their successful performance / record / stream. Responsible for all equipment within my department, including auditoriums, conference rooms, autocad rooms, zoom rooms, huddle rooms, laboratories, matrix systems, skype call rooms, etc.Personally responsible and accountable for entire Confidential, NJ’s site’s Audio and Video Department.Windows Server, Active Directory and System Center Configuration Manager and Systems Management Server, Microsoft Office 2016/365 and prior, Proficient with Sharepoint, Microsoft DynamicsCRM, wide array of Adobe Software, Mac OS Catalina and prior, Linux, Dolphin Imaging, Dolphin Management, Romexis, Various Backup and Monitoring Software including LANDesk, RelateNow, VMWare, VSphere, Horizon Suite, Sophos Complete Security Suite, Falcon Crowdstrike, Datto Management, Naverisk Suite, Ghost, IssueTrack, LogMeIn, ServiceDesk, CrashPlan, Zoom, Ring Central, Glip, G-Suite etc Enjoy working on multiple projects at once / Long-term experience troubleshooting multiple machines at once.Can quickly learn, understand and troubleshoot new programs gui / commands.Wide array of experience with computer security event log reviewing and analysis.Extensively practiced with DHCP and DNS in a Windows domain.Work beautifully in a team effort as well as independently.The same can be said for new hardware / software Perform exceptionally well with new people/clients and enjoy doing so.Can precisely follow directions with ease and handle accelerated issues in a calm, effective and professional manner.Substantial training and work in the field installing and administering Windows Server 2012.Advanced usage and understanding of Windows Operating Systems from XP to 10,.Wide knowledge of current technologies and high-caliber end-user support skills.
Customer service oriented with highly established problem - solving skills.Extensive experience / High level of passion in software and hardware support.
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